Terms of Service

1. Services Covered

These Terms apply to all services offered by the Company, including but not limited to:

• Commercial and residential lawn care and grounds maintenance (mowing, trimming, fertilizing, irrigation, seasonal cleanup, and related landscaping work)
• Interior and exterior painting, including pre-painting wall restoration, patching, sanding, and surface preparation
• Residential and commercial cleaning services
• Flooring installation and related subfloor preparation
• Minor repairs and remodeling work
• Interior and exterior home staging
• Interior design consultation and services

The specific scope of work for any project will be defined in a written estimate, invoice, or work order provided to the Client prior to the start of service. Any work outside that scope is considered additional and subject to a separate quote and, where practical, written approval before proceeding.

2. Estimates & Quotes

Estimates are based on information obtained from Google Earth or other third party providers, public records, visual inspection of the property, and/or information provided by the Client at the time of quoting. Estimates are not guarantees of final cost. In situations where visual inspection of the entire property was not performed by the Company, the words “Rough Estimate” may appear on the written estimate. This indicates that services that are priced by square footage or linear feet may be adjusted up or down, as determined by the Company’s final inspection of the property.

Hidden conditions discovered once work begins — such as water damage, structural issues, poor subfloor condition, irrigation problems, or similar concealed defects — may result in a revised quote. The Company will notify the Client of any material change in scope or price before proceeding with additional work, except where immediate action is required to prevent further property damage or a safety hazard.

Quotes are valid for 30 days from the date issued unless otherwise stated in writing.

3. Scheduling & Access

The Client agrees to provide reasonable access to the property, including any relevant gates, utility shut-offs, electrical outlets, water sources, or interior spaces necessary to complete the scheduled work. The Company is not responsible for delays caused by lack of site access, locked gates, uncontained pets, or other obstructions.

For recurring lawn care and grounds maintenance, the Client authorizes the Company’s crew to access the property between 6am and 8pm Monday – Saturday, even if the Client is not present, unless the Client has provided written instructions to the contrary.

4. Payment Terms

Payment terms will be specified on each invoice or service agreement. Unless otherwise agreed in writing:

• A deposit may be required before work begins on painting, flooring, repair, remodel, or staging projects.
• Recurring lawn care and grounds maintenance is billed on the agreed service cycle (weekly, biweekly, or monthly).
• Final payment for project-based work is due upon completion unless a different schedule is stated in the signed estimate.
• Late payments may be subject to a service charge and may result in a pause of ongoing or recurring services until the account is brought current.

Accepted payment methods will be listed on the invoice. Returned or failed payments may incur an additional processing fee.

5. Cancellations & Rescheduling

The Client may cancel or reschedule a scheduled service by contacting the Company at least 24 hours in advance where practical. Cancellations made with less notice, or missed appointments where the crew arrives and cannot access the property or perform the work, may be subject to a missed appointment or late cancellation fee.

The Company reserves the right to reschedule services due to weather, equipment failure, staffing issues, or other circumstances beyond its reasonable control. The Company will make reasonable efforts to notify the Client promptly and will not charge a missed appointment or late cancellation fee under these circumstances.

6. Materials & Products

Unless otherwise specified in the estimate, the Client will provide supplies that will stay with the property, such as paint, flooring materials, and landscaping hardscape or softscape.

Unless otherwise specified in the estimate, the Company will provide any cleaning supplies, tools, and equipment needed to complete the job, with the exclusion of any tools or equipment that are specialized in nature or which may need to be obtained from the Client or rented from a third party. The cost of these items will be reflected in the quote or invoice unless these expenses were unanticipated. In the event of unanticipated expenses, an addendum will be added to the estimate, to account for these costs and the Client will be notified as soon as practical.

If the Client supplies their own materials (such as a specific paint color, flooring product, or fixture), the Company is not responsible for defects, shortages, or performance issues related to Client-supplied materials, including color match, product durability, or manufacturer warranty claims.

The Client is responsible for confirming paint colors, flooring selections, and design choices in writing prior to installation or application. Additional charges may apply for changes requested after materials have been ordered or work has begun.

7. Weather & Site Conditions

Weather dependent services such as all grounds maintenance services and the interior or exterior application of epoxy and other 2-part coatings, may be delayed or rescheduled due to poor weather conditions or environmental hazards, whether actually present or forecasted. Poor weather conditions shall include, but are not limited to, rain, lightning, fire, earthquake, tornado, high humidity, extreme temperatures, high winds, or poor air quality. The Company is not liable for delays caused by poor weather conditions or for seasonal variation in lawn appearance, growth rate, or plant health that results from conditions outside the Company’s control (such as drought, pest infestation, or disease).

8. Staging & Interior Design Disclaimer

Interior and exterior staging and interior design services are advisory and aesthetic in nature. Recommendations provided by the Company — including furniture placement, color palettes, decor, and layout suggestions — are based on professional judgment and the Client’s stated preferences, but final outcomes such as buyer interest, sale price, appraisal value, or rental interest cannot be guaranteed.

Where staging involves the use of rental furniture, decor, or accessories owned by the Company, the Client is responsible for any loss or damage to those items beyond normal wear while they remain on the property, and such items remain the property of the Company unless a separate purchase agreement is made.

9. Workmanship & Warranty

The Company warrants that all work will be performed in a workmanlike manner consistent with industry standards. Unless a longer period is specified in writing for a particular project:

• Painting and wall restoration work is warranted against peeling, bubbling, or improper adhesion due to workmanship for 1 year from completion, excluding damage from moisture intrusion, structural movement, or normal wear.
• Flooring installation is warranted against installation defects for 1 year from completion, excluding manufacturer defects in the flooring product itself, which are covered separately by the manufacturer’s warranty.
• Minor repair and remodel work is warranted against defects in workmanship for 90 days from completion.

This warranty does not cover damage caused by the Client, third parties, normal wear and tear, improper maintenance, acts of nature, or pre-existing conditions not disclosed at the time of the estimate. This warranty does not apply to lawn care and grounds maintenance services, which are inherently subject to seasonal and biological variability.

10. Insurance & Limitation of Liability

The Company maintains general liability insurance covering its work. To the fullest extent permitted by law, the Company’s total liability for any claim arising from its services is limited to the amount paid by the Client for the specific service giving rise to the claim. The Company is not liable for indirect, incidental, or consequential damages, including loss of use, loss of income, or diminished property value, except to the extent such limitation is prohibited by California law.

The Company is not responsible for pre-existing damage, defects, or conditions not disclosed by the Client prior to the start of work, including but not limited to hidden pipes, wiring, irrigation lines, or structural issues.

11. Client Responsibilities & Indemnification

The Client agrees to disclose known hazards on the property (including underground utilities, irrigation lines, unstable structures, or hazardous materials) prior to the start of work. The Client agrees to indemnify and hold the Company harmless from claims arising out of undisclosed hazards, inaccurate property information, or the Client’s failure to secure pets, children, or valuables during the course of service.

12. Photography & Portfolio Use

The Company may photograph the Client’s property before, during, and/or after work has been completed for quality control, invoicing, and marketing purposes, including use on the Company’s website, social media, and promotional materials. Photography will not include identifiable Client information (such as full address or Client name) without separate written consent. A Client may opt out of marketing use of their project photos by notifying the Company in writing prior to the start of work.

13. Termination of Service

Either party may terminate a recurring service agreement with written notice, subject to any minimum term stated in the service agreement. The Company reserves the right to suspend or terminate service, with notice where practical, in cases of non-payment, unsafe working conditions, or abusive treatment of Company staff.

For project-based work (painting, flooring, repairs, remodels, staging, or design), the Client is responsible for payment of all work completed and materials ordered up to the date of termination.

14. Force Majeure

The Company is not liable for delays or failure to perform services due to causes beyond its reasonable control, including natural disasters, extreme weather, government restrictions, labor shortages, material shortages, or other similar events.

15. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles. Any dispute arising out of or relating to services provided by the Company shall be subject to the exclusive jurisdiction of the state or federal courts located in San Diego County, California, and both parties consent to venue in San Diego, California.

Before initiating formal legal action, both parties agree to make a good-faith effort to resolve any dispute informally by contacting the Company directly.

16. Changes to These Terms

The Company may update these Terms from time to time. The version posted on the Company’s website at the time a service is scheduled will govern that service. Continued use of the Company’s services after an update constitutes acceptance of the revised Terms.