General Policy
Bishop Home and Lawn Care Co. aims for client satisfaction. Refunds are handled fairly and case‑by‑case.
Eligibility for Refunds
Refunds may be issued when:
- A service was not performed as agreed
- A billing error occurred
- The Company cancels a service and the Client already paid
Non‑Refundable Situations
Refunds are generally not issued for:
- Dissatisfaction based on subjective preference after services were performed as described
- Work impacted by pre‑existing property conditions
- Late cancellations or no‑shows
- Client‑provided materials that fail or cause delays
Partial Refunds or Credits
At the Company’s discretion, partial refunds or service credits may be offered when:
- Only part of the service could be completed
- Conditions prevented full completion but work was already performed
- A quality concern is validated and can be reasonably corrected
Processing
Approved refunds are processed within 7–10 business days to the original payment method unless otherwise arranged.