Purpose
This policy explains how cancellations, rescheduling, and no‑shows are handled for Bishop Home and Lawn Care Co.’s services.
Standard Cancellation Terms
- Cancellations made 24 hours or more before the scheduled appointment incur no fee.
- Cancellations made less than 24 hours before the appointment may incur a late‑cancellation fee of up to 50% of the estimated service cost.
- If our team arrives at the property and cannot access the site or the client is unavailable, a no‑show fee of up to 75% of the estimated service cost may apply.
- Excessive last‑minute cancellations may require prepayment for future bookings.
Rescheduling
- Rescheduling is allowed at no charge if requested 24 hours or more in advance.
- Rescheduling within 24 hours may be treated as a cancellation and subject to the same fees.
Weather‑Related Changes
- Outdoor services may be rescheduled due to unsafe weather conditions.
- Weather‑related rescheduling does not incur fees.
Emergency Exceptions
We may waive cancellation fees for documented emergencies at our discretion.